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‎01-25-2020 07:03 PM

HP Recommended
Product: HP Officejet 7310
Operating System: Microsoft Windows 7 (64-bit)

I am  getting the following flashing lights: Exclamation point; On/Off under Print; and Auto answer upon power up.  The printer is frozen in this state. The power button will not turn the printer off. Power cycling the printer ends in the same situation. I have tried the steps in the link with no change.

 

I see that there was a solution provided by private message. I would appreciate the same information.

 

Thank you

6 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-28-2020 06:55 PM

HP Recommended

@JOHNB652

 

Welcome to HP support community.

 

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

 

I hope that helps.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

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3 REPLIES 3

‎01-28-2020 06:55 PM

HP Recommended

@JOHNB652

 

Welcome to HP support community.

 

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

 

I hope that helps.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎01-28-2020 08:12 PM

HP Recommended

The solution works. Thank you very much.

Was this reply helpful? Yes No

‎01-28-2020 08:32 PM

HP Recommended

@JOHNB652

 

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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