01-25-2020 07:03 PM
I am getting the following flashing lights: Exclamation point; On/Off under Print; and Auto answer upon power up. The printer is frozen in this state. The power button will not turn the printer off. Power cycling the printer ends in the same situation. I have tried the steps in the link with no change.
I see that there was a solution provided by private message. I would appreciate the same information.
Solved! Go to Solution.
01-28-2020 06:55 PM
Welcome to HP support community.
I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.
I hope this helps resolve this issue completely.
I hope that helps.
I am an HP Employee