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‎01-13-2020 12:48 PM - last edited on ‎01-15-2020 01:11 PM by Retired

HP Recommended

I have an HP ENVY Photo 7855 all-in-one printer and get this error message when printing from the photo using Win 10, as well as when trying to print via the HP Smart app.  I followed the above procedure to hard reset the printer, and the error persists.

Help!

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-16-2020 07:23 AM

HP Recommended

@Thekatman

 

Welcome to the HP Support Community.

 

Do you get this error message while printing other documents too or only with photos?

 

Are you able to make a copy?

 

Try these steps: https://support.hp.com/us-en/product/hp-envy-photo-7800-all-in-one-printer-series/9073159/model/9073...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 

 

 


I am an HP Employee

View solution in original post

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2 REPLIES 2

‎01-16-2020 07:23 AM

HP Recommended

@Thekatman

 

Welcome to the HP Support Community.

 

Do you get this error message while printing other documents too or only with photos?

 

Are you able to make a copy?

 

Try these steps: https://support.hp.com/us-en/product/hp-envy-photo-7800-all-in-one-printer-series/9073159/model/9073...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 

 

 


I am an HP Employee

Was this reply helpful? Yes No

‎01-26-2020 07:59 AM

HP Recommended

Hi Betty0610:

Answers to your questions are below.

Do you get this error message while printing other documents too or only with photos?

Only wihen using the latest update to the Windows 10 Photo app.

Had to remove it and replaced it with the previous verison.

Photos are printing now.

 

Are you able to make a copy?

All of the 7855 functions work correctly.

The problem and resolution is stated above.

Thanks,

GK

Was this reply helpful? Yes No
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