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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-21-2012 03:56 PM

HP Recommended

My client has an error 49 on an HP Laserjet 1536 DNF MFP.  The printer is networked (not wireless) on two Windows XP workstations.  I did the following so far:

- changed the network cable

- restarted the printer

- restarted the workstations

- ran the HP Print and Scan Doctor

- reinstalled the Diagnostic Tool

- Ran the HP toolkit

- restarted the printer

- restarted the workstation

 

The problem remains the same, they send a print command, it sounds like it's goiing to go for a while, the Exclamation Mark flashes, the print job finally goes to the printer.

 

Any suggestions would be greatly appreciated

 

Thank you

 

Jeanne

3 REPLIES 3

‎09-25-2012 04:50 PM - last edited on ‎04-19-2016 11:29 AM by HP Administrator

HP Recommended

Hi there jcote65,

Try downloading and running the print and scan doctor located here:

http://support.hp.com/us-en/document/c03275041



It can fix a lot on its own and if not give a better idea of what is going on.


Best of Luck!

You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.
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‎09-26-2012 06:39 AM

HP Recommended

I tried the tool, twice and the problem still exist

Any suggestion would be greatly appreciated

Thanks

Jeannie

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‎10-19-2016 08:46 AM

HP Recommended

'Had the same problems. 

 

'Need to do a full factory reset.

 

Turn of printer.  press & hold left arrow and X keys while turning on the printer.  Keep pressing the buttons until printer says full init.

 

 

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