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‎02-08-2020 12:51 PM

HP Recommended
Product: OfficeJet 5255
Operating System: Microsoft Windows 10 (64-bit)

Started getting this error code (0x00829c98 HW_Watchdog C )  and searched forum. Tried all posted suggestions, including removing ink cartridges and powering down then powering up again. Tried numerous times, error keeps coming back as soon as printer boots up. Cannot access printer on PC and cannot access printer control panel. Therefore, I have been unable to attempt firmware update or factory reset via control panel. What other options are available before trashing this printer?

 

Thanks,

Ken-Bonterra

1 person had the same question
1 REPLY 1

‎02-11-2020 07:40 AM

HP Recommended

@Ken-Bonterra

 

Welcome to the HP Support Community.

 

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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