07-29-2019 09:18 AM
Error code B82B32CC pops up if printer is idle and have to turn power off and back on to use. What is it and How do you fix this
07-31-2019 02:56 PM
Thank you for posting your query on HP Community,
Have you recently made any changes before the issue started?
Have you checked for any obstructions inside the printer?
Let's start off by performing a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.
1) Take out the cartridges.
2) Unplug the power cord from the printer & wall.
3) Wait for 30 seconds.
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.
5) Insert the cartridges back into the printer.
You may try to attempt updating the printer firmware. For more details on how to update, please use this link: HP Printers - Updating or Upgrading Printer Firmware
Next thing, I would suggest here is to follow the steps suggested in the support document for - HP Printers - Resolving Printhead Problems and Ink System Failure
Let me know how it goes for further assistance.
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I am an HP Employee
12-07-2019 12:00 PM
I use this printer as a fax machine for my business and I noticed that whenever I get a fax, it doesn't always occur [seems like around 3/10 times] but it seems like when there is a fax call from idle it pops up this code and i never really know when it happens so it causes me to miss important faxes for my business. I also have another exact printer at my other location and this never occurs there. Can i get some info on what I should do?
12-10-2019 06:37 PM
@bptkevin, Welcome to HP Support Community!
To assist you better, I'd like to know the following-
Are you able to send faxes?
Are you able to print and make photocopies on the printer?
Did you make any changes to the printer or the computer recently?
Have you tried any troubleshooting steps already?
Keep me posted for further assistance.
I am an HP Employee
12-13-2019 12:43 PM - edited 12-13-2019 12:45 PM
It went to like a kernel panic where all lights were flashing and i had to hard restart the printer.
Edited: I also havent made any changes to it since I first got it. I set this printer up the same way I did with the other one that doesnt panic.