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Error Code to printer: OX80010108

Envy 5660
Microsoft Windows 10 (64-bit)

I get the above error message telling me there's a problem with the printer configuration when I try to print from PayPal or USPS.  This is just since I installed Windows 10.  Help?

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HP Recommended

Error Code to printer: OX80010108

@PeggyB1946 Welcome to HP Community!

If the issue is occurring only when you print from the Paypal or USPS, you may want to contact the website for support,

That said, if you have the issue on all websites and if the copier works fine as a stand-alone device, follow the below steps:


Press "Windows key" + "r" to get the "Run" window.

Type "services.msc" to get Services - Go to "Print spooler" - Right-click and "Stop" the service.

Now again open "Run" - Type "spool" and ok - Go to PRINTERS folder - delete everything in that folder.

Go to services again - Start the print spooler.

Now check for issue resolution.

If the issue persists, unplug the USB cable from the printer (if present). 

Go to Control panel - Programs and feature - Select all the HP printer entries and uninstall them.

Now go to Control panel - Devices and printer - Select all the printer entries and remove the device.

Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.

Under print server properties, go to drivers - remove any entry there as well.

Again, go to the Run window, type - "c:/programdata" - Go to the Hewlett Packard folder, remove any printer related folders & files.

Restart your computer.


Then, use this link to access the HP website, find the drivers compatible with your windows and install it: click here


Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

I am an HP Employee

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