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Error Code )x6100004a

Officejet 6958
macOS 10.15 Catalina

Error Code )x6100004a.  No paper jammed in the potter.... tried turning it On & Off... ink cartridges are locked to the right.

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HP Recommended

Error Code )x6100004a

Hi @Jax1010


Welcome to the HP Support Community. I'd be happy to assist you with the "0x.." error. 


Try the manually move the ink carriage and check for any obstruction. You may also refer to step#1 from here.  


Let's try these steps to reset the printer - 


1) Turn on the printer, if it is not already on. 
2) Wait until the printer is idle and silent.
3) With the printer turned on, unplug the power cord from the printer & wall. 
3) Wait for 60 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Turn on the printer, if it does not automatically turn on.


Also, try updating the printer's firmware. Refer to this document for steps - HP Printers - Updating or Upgrading Printer Firmware 


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

I am an HP Employee

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