Error Codes 0xB13AE84B, 0xB860E5B8 on 'HP OfficeJet 202 Mobile' in idle state.

[Bonifacy]

The device (connected to local network via Wi-Fi) throws assert while stay in idle and reports 0xB13AE84B, 0xB860E5B8 error codes on display.

It is not responded to any user activity, e.g. hold power button pressed 3-5 sec. to force device restart or turn it off.

When restarting device via unplug and plug power cord, it throws other assert and reports 0X824C1100 SM_MODULE C error code on display.  On this case, device is also not responded. As a result, device could not start via power button. After 2 days device successfully starts, but issue reproduced again.

Issues are occurred after RAP1CN1940AR (2019-09-30) firmware update and reproduced 2 times.

[Raj1788]

@Bonifacy

Thanks for joining HP Community!

I suggest you do a Hard Reset on the printer

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Update the firmware for the printer: https://support.hp.com/in-en/document/c02919168

Restart the printer.

Keep me posted, how it goes!

If the information provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[Bonifacy]

The issue has been reproduced again for a few days ago. Also, 'Hard Reset' solution has no effect on my device.

However, it seems to be solved by restoring printer settings to factory defaults (Setup > Tools > Restore) from the front panel. Device has been on idle state more than 4 hours and no asserts observed.

So, this issue seems to be resolved, but a new side effect with 'Cartridge Problem' observed on device. Separate topic will be posted with described details.

[Raj1788]

I'm glad to hear you found the solution you were looking for.

If you have any queries, questions or if you need technical assistance pertaining to your HP product, please get back to us we are happy to help.

Raj- HP Social Media Support