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Cliff351
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Error Message - Older Generation Ink Cartridge

I am getting this error on an ENVY 5052 I purchased replacement cartridges and am getting this error as soon as the printer powers up.  Pulling the power cables did nothing, and the link is 404. 

 

Not what someone expects after putting $40+ dollars into replacement ink.   Especially when my children have assignments due in the next day ot two, I'd rather they not have to deal with a downed printer as well 

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Error Message - Older Generation Ink Cartridge

@Cliff351 This printer uses HP 65 black and tri color in US, If you are located in the US, refer to this article for details: click here,

That said, if the issue persists, please follow the below steps:

 

Step 1: Update printer firmware

Some releases of ink cartridges are not compatible with older versions of printer firmware. Update the firmware to resolve this problem.

 

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

 

P.S: Welcome to HP Community 😉

 

Keep me posted, as I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, only in case you don't get back to us, first! 

That said, If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us, and others see that we've got the answers!

Good Luck.

 

Riddle_Decipher
I am an HP Employee

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