05-09-2019 06:10 PM
Printer screen is say there is a paper jam but there is no jam how can I clear the message?
05-10-2019 03:57 PM
@Wis1 Welcome to HP Forums Community!
Here's what you need to do, to fix or identify the issue:
Step 1: Turn the printer off, and then on again
Turning the printer off and then on resets the carriage.
Press the Power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the rear of the printer.
Wait 60 seconds.
Reconnect the power cord to the rear of the printer.
Press the Power button to turn on the printer.
The printer might go through a warm-up period, which might last several minutes. Wait until the warm-up period completes before you continue.
Try to print. If the error persists, continue to the next step.
FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 2 ONWARD.
(By the end of this article all the issues should be resolved)
Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.
I am an HP Employee
05-13-2019 11:43 AM
@Wis1 If you've gone through steps 2 to 4 from the link I've shared and yet the issue persists, this could be a hardware malfunction and you are right about getting it services, I suggest you talk to HP support and discuss your options:
follow the below steps to get started:
1) Click on this link - www.hp.com/contacthp/
2) Click on "Continue as guest".
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Click on "Show Options".
Fill the web-form, to populate a case number and phone number for yourself!
Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, is yes? please send me a private message with the region you are contacting us from,
here's how private messages work: Click here for details.
If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.
I am an HP Employee