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MWHK
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Error Mssg: Automatic Document Feeder is Empty

HP Envy Photo 7822
macOS 10.15 Catalina

HP Envy Photo 7822

 

When trying to scan from the flatbed scanner I get the message "Error Mssg: Automatic Document Feeder is Empty". How can I get the printer to scan from the flatbed when the document is placed on the flatbed and not on the automatic document feeder?

 

This error message shows when:

1. Launching the scan process from the MacBook via HP Easy Print application

2. Launching the scan process directly from the printer touch screen - scan to the computer

 

When loading documents on the automatic feeder the scanning works without any problem.

 

This behaviour is new and I have previously used both types of scanning (automatic feeder and flatbed manual) successfully.

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Error Mssg: Automatic Document Feeder is Empty

Hi @MWHK

 

Welcome to the HP Support Community. I'd be happy to assist you with the scanning issue. 

 

HP Easy Scan is currently not fully compatible with macOS Catalina and we'd suggest you use the image capture. We're actively working to restore complete functionality. You may refer to this document for more information - HP Printers - HP Easy Scan Is Not Currently Supported in macOS Catalina

 

Let me know if you have any other questions. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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