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‎04-17-2020 01:10 PM

HP Recommended
Product: HP OfficeJet Pro 6968
Operating System: Microsoft Windows 10 (64-bit)

I have an HP OfficeJet Pro 6968 all in one printer which is connect via ethernet. I have had this printer for several years without problems. This week I have not be able to successfully print documents. The print queue shows an Error Printing status. I have tried the HP Print and Scan Doctor app without success. I've tried uninstalling and reinstalling the printer drivers without success. Any suggestions would be appreciated.

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-17-2020 01:13 PM

HP Recommended

Hi,

Please try below version of the HP Print and Scan Doctor, this specific version should likely resolve such an error:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to follow any suggested step, restart your PC when prompt to do so and then try printing again.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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2 REPLIES 2

‎04-17-2020 01:13 PM

HP Recommended

Hi,

Please try below version of the HP Print and Scan Doctor, this specific version should likely resolve such an error:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to follow any suggested step, restart your PC when prompt to do so and then try printing again.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎04-17-2020 01:30 PM

HP Recommended

Thanks so much for your help!

Was this reply helpful? Yes No
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