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Posts: 10
Member Since: ‎03-06-2014
Message 1 of 3 (338 Views)

Error Printing on HP ENVY 5660 Series (Network)

Product Name: ENVY 5660
Operating System: Microsoft Windows 10 (64-bit)

Recently I've been getting the following error message when attempting to print a Word doc:


Error printing on HP ENVY 5660 series (Network).  The printer couldn't print Microsoft Word - New Microsoft Word Document


When I cancel the job and make a second attempt, the document usually prints as it should.  Does anyone know what is causing this error message to appear?



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HP Support Agent
Posts: 7,693
Member Since: ‎10-12-2016
Message 2 of 3 (314 Views)

Re: Error Printing on HP ENVY 5660 Series (Network)


Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to print the Microsoft Word Document in the first attempt from your HP ENVY 5660 e-All-in-One Printer.


This issue could occur if the firmware is not updated.


And here's the step by step guide for you in the link to update the firmware: Firmware Update


Let me know how this works.

You have a good day ahead.


I am an HP Employee

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Master's Graduate
Posts: 701
Member Since: ‎08-11-2017
Message 3 of 3 (247 Views)

Re: Error Printing on HP ENVY 5660 Series (Network)

Yeah, it's too bad this printer seems to need updating.  Mine is about 2 months old and needed it for a diffferent problem found with the troubleshooter.  So, get the current software for this printer for your particular computer at  It walks you through the install and should work when done.   I also use Win 10 and Word (the older versions ( I don't buy the expensive MS Office).

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