04-21-2017 07:15 AM
Recently I've been getting the following error message when attempting to print a Word doc:
Error printing on HP ENVY 5660 series (Network). The printer couldn't print Microsoft Word - New Microsoft Word Document
When I cancel the job and make a second attempt, the document usually prints as it should. Does anyone know what is causing this error message to appear?
04-22-2017 01:28 PM
Welcome to HP Forums, this is a great place to get support, find answers and tips.
Thank you for posting your query, I'll be more than glad to help you.
I understand that you are unable to print the Microsoft Word Document in the first attempt from your HP ENVY 5660 e-All-in-One Printer.
This issue could occur if the firmware is not updated.
And here's the step by step guide for you in the link to update the firmware: Firmware Update
Let me know how this works.
You have a good day ahead.
I am an HP Employee
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