Error code 0xc6fd0013

[jillk2]

Was able to release the stuck print heads by watching your video, then did the reset by taking the cartidges out and unplugging/ replugging and replacing cartridges but STILL getting this error code saying the print head is missing or not detected or incorrectly installed.

What's left to do?

These print heads have literally been catching since I bought the thing, and now the final straw.

[zoomie0212]

Hi,

Thank you for your query to HP forum. I will try my best to help you.

I am sorry to hear your problem.

This is likely a print head defect and you would need to have it replaced. Please call the service center in your country.

Hope it helps.

Click on the "Thumbs up"button on the bottom to say "Thanks"
Please mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)

[wp123]

Hi, there's a guide for troubleshooting with error code displays which may related to:

https://support.hp.com/si-en/document/ish_1740122-1449154-16 

HP Printers - 'Ink System Failure' or '0x ...' Error Code Displays

[Beryl_Wang]

Hi Jillk2

If you keep seening this error, the print bar may need to be replaced.This is a hardware fault on the print bar.

[jillk2]

yes, i'm afraid you are right. 

the nearest facilty to fix it is 300 miles away. and as you know , it is heavy and hard to ship. 

wish there more availability of service centers!

[AgathaV · Accepted solution]

Hello Community,

During a print job, the printer stops feeding pages, and a Paper Jam error message displays on the printer control panel.

This document contains several troubleshooting methods for clearing a paper jam.

Resolve paper jams,"Print Zone" jams, and "0x61000013" error 

You can check the drivers updates: HP Customer Support - Software and Driver Downloads