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TRS48
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Error code 89E60250. All display lights flashing. Printer inoperable. Only fix is hard shutdown.

HP Envy Photo 7858
Microsoft Windows 10 (64-bit)

HP ENVY Photo 7858. Sporadic error message 89E60250. All display lights flash on and off. Printer inoperable. Only fix is hard shutdown. Printer usually fine when it powers up again. No recent changes. Error has occurred when scanning and while printing. Pattern undetermined.

I see where numerous people have encountered this problem but I haven't seen a response with a fix.

Help please!

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HP Recommended

Error code 89E60250. All display lights flashing. Printer inoperable. Only fix is hard shutdown.

Hi @TRS48

 

Welcome to the HP Support Community. 

 

Let's try these steps -

 

1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

 

If the issue still persists, I'd suggest you Contact HP in your region regarding the service options for your printer.

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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