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Message 1 of 2
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Solved!

Error code B8BC12FO

HP Recommended
OfficeJet Pro 8730

Most times my printer (office jet pro 8730) operates correctly. However, on a few websites (Telstra & Origin Energy) if I download a PDF bill & then try to print it, the error code B8BC12FO comes up on the screen & it flashes blue. It then becomes difficult to use & usually requires the power to  be disconnected & restarted, I don't seem to have trouble with almost all other websites.

 

Cheers & tks

Flannels

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Flannels

 

Welcome to the HP Support Community. 

 

Try these steps -

 

1) Take out the cartridges. 
2) Unplug the power cord from the printer & wall. 
3) Wait for 30 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Insert the cartridges back into the printer.

 

Also, try updating the printer's firmware. Refer to this document for steps - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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