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‎08-11-2020 05:05 AM

HP Recommended
Product: HP 6234 Envy
Operating System: Microsoft Windows 10 (64-bit)

I have an error code OXC4EB8024 and I have found a tech answer to the this problem. However it needs me to remove the ink cartridges but the cradle does not return to that position. It wont slide across and I dont want to force it. Any ideas please?

3 people had the same question
3 REPLIES 3

‎08-13-2020 01:00 PM

HP Recommended

@Bury67

 

Welcome to the HP Support Community.

 

Try the steps from here: https://support.hp.com/us-en/product/hp-envy-photo-6200-all-in-one-printer-series/9073045/model/1731...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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‎08-14-2020 04:14 AM

HP Recommended

Thanks for your reply. Having been on to HP Support in the meantime the printer still would not clear the error and as it's still under warranty I have a new printer en route. Thanks for your time.

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‎08-14-2020 08:20 AM

HP Recommended

@Bury67

 

Glad to know that the printer is being replaced. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

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