02-16-2020 12:23 PM - edited 02-16-2020 12:26 PM
09-03-2017 05:52 AM
Several weeks ago I started to get the following message:"There is a problem with the printer or ink system. Turn printer off, then on. If problem persists, contact HP. Ox61011bed" But the problem persisted. It was intermittent so I put up with it. Usually, if I pressed OK it would correct itself and continued as per normal. But the message appeared again. And this time it is not intermittent. I cannot print anything.
02-19-2020 03:11 AM
Welcome to the HP Support Community.
Let's try these steps -
1) Take out the cartridges.
2) Unplug the power cord from the printer & wall.
3) Wait for 30 seconds.
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.
5) Insert the cartridges back into the printer.
Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware
If the issue still persists, I'd suggest you Contact HP in your region regarding the service options for your printer.
Have a great day!
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