Error code on printer, printer will not turn off

[JRF2]

I received a error code on my printer this afternoon (OXBA10ABBC) code will not clear, power button will not work.  What does the code mean and how do I clear it?

Thanks

Jeff

[TEJ1602]

@JRF2, Welcome to HP Support Community!

I see that the printer is in an error state, follow the steps below-

Reset the printer

Reset the printer to recover from printer failures.

1. With the printer turned on, disconnect the power cord from the printer.

2. Unplug the power cord from the power source.

3. Wait 60 seconds.

4. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

If the error message persists, continue to the next step.

Remove the ink cartridges and reset the printer

1. Remove the ink cartridges from the printer.

2. With the printer turned on, disconnect the power cord from the printer.

3. Unplug the power cord from the power source.

4. Wait at least 60 seconds.

5. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

6. Turn the printer on.

7. Reinsert the ink cartridges, and then close the ink cartridge access door.

8. If you receive a prompt to print a calibration or alignment page, do so.

If the error message persists, continue to the next step.

Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.

Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.

To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Leesa4326]

I have the same code and condition.  Tried resetting the power.  Did not fix the problem.  Could not remove the ink cartridge.  Cartridges do not slide into position.  It would be nice if HP would tell us what the error code means.  Like maybe "Printer is dead" or "Printer requires service at repair center."

[TEJ1602]

@Leesa4326, Welcome to HP Support Community!

The error code refers to carriage jam or ink system failure. If the steps did not resolve the issue, service, or replace your HP product.

Thanks!