01-26-2020 03:34 AM
On the display of my HP 8620 i get an error message: 'There is a problem with the printer or the ink system. Please turn off the printer and switch on again. Contact HP, if the problem persists'.
Well, I have tried to switch off and on, I have also tried to pull the power cord while the printer was on, wait for 3 minutes, press the on button to removed the last charges, then reconnect the power cord again. I have also tried this with the ink cartridges (non-original) removed.
The problem persists and I cannot operate the printer.
What do I do?
01-28-2020 04:54 AM
Welcome to the HP Support Community.
Let's try these steps -
1) Take out the cartridges.
2) Unplug the power cord from the printer & wall.
3) Wait for 30 seconds.
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.
5) Insert the cartridges back into the printer.
Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware
If the issue still persists, I'd suggest you Contact HP in your region regarding the service options for your printer.
Have a great day!
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