cancel
Showing results for 
Search instead for 
Did you mean: 
Heli123
Level 1
3 2 0 0
Message 1 of 3
73
Flag Post
HP Recommended

Error message Oxc19a0002 HP Office Jet Pro 6830

HP Office Jet Pro 6830
Microsoft Windows 10 (64-bit)

Hello I am receiving the error message Oxc19a0002 on my printer which was a replacement printer for another HP printer that had the same issue in 2016. This printer is only 4 years old and I am having to go through this again. I only use genuine HP ink cartridges since I know HP rigs the printers to stop working when you use non-HP ink (I just received a check from a class-action lawsuit for this issue with HP). How can I fix my printer? I already tried to reset the printer by following the instructions I found on this message board and that did not resolve the issue. This will definitely be the last HP printer I ever purchase!

2 REPLIES 2
Heli123
Level 1
3 2 0 0
Message 2 of 3
52
Flag Post
HP Recommended

Error message Oxc19a0002 HP Office Jet Pro 6830

UPDATE: I checked inside the printhead area with a flashlight and I found a puddle of ink that leaked onto the bottom of the printer and some green wires on the far right hand side. Why would the printhead leak?

Reply
0 Kudos
HP Support Agent
HP Support Agent
9,864 9,867 868 1,041
Message 3 of 3
25
Flag Post
HP Recommended

Error message Oxc19a0002 HP Office Jet Pro 6830

Hi @Heli123

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation