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Message 1 of 2
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Error message coming up in printer menu

HP Recommended
Microsoft Windows 10 (64-bit)

Hi, I am having a problems with my HP Series 3630 printer, I use Windows 10, this is updated.  I have also used scan and print doctor for HP but this has not resolved my problem.  It will print out a test page but as soon as I send a document to the printer, an error message comes up when I open up the printer menu.  On the printer itself, there is an envelope with a droplet next to it, however when I log onto my HP instant ink account, it tells me my ink levels are fine.  Any advice greatly appreciated.  Many thanks.

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @AgnesB1

 

Welcome to the HP Support Community. 

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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