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Message 1 of 2
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Error message on printer

HP office jet pro 6978

Won’t print getting message 0x6100004a

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HP Support Agent
9,866 9,859 622 752
Message 2 of 2
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Error message on printer

Hi @Spot10

Welcome to the HP Support Community. I'd be happy to assist you.

 

Let us try these steps:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Check for any jams inside the printer and make sure the print carriage is moving freely.

Refer to this document.

 

For more info on resolving a 0x error, refer to this document.

 

If the error persists, I'm afraid this is a hardware issue with the printer. Please reach out to the HP Support in your region regarding the service options for your printer. 

 

I hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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