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Message 1 of 2
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Flag Post

Error message prevents printing - OXB867C164

HP Recommended
HP Officejet 6950
Microsoft Windows 10 (64-bit)

I do hope you can help me. After just a few weeks of use for no reason I am faced with the error message noted in the subject line which has prevented me from using the device at all.

 

I have no idea what has caused it, or what is wrong. It is maddening to have an issue so soon after purchase, and I wonder if you can advise how HP deal with a warranty fault so early after purchase.

 

Thank you in advance for your help.

 

Julia

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

Hi @JuliaatHP

 

Welcome to the HP Support Community. 

 

Let's try these steps -

 

1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

 

If the issue still persists, I'd suggest you Contact HP in your region regarding the service options for your printer.

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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