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Error message prevents printing - OXB867C164

HP Officejet 6950
Microsoft Windows 10 (64-bit)

I do hope you can help me. After just a few weeks of use for no reason I am faced with the error message noted in the subject line which has prevented me from using the device at all.


I have no idea what has caused it, or what is wrong. It is maddening to have an issue so soon after purchase, and I wonder if you can advise how HP deal with a warranty fault so early after purchase.


Thank you in advance for your help.



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HP Support Agent
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Error message prevents printing - OXB867C164

Hi @JuliaatHP


Welcome to the HP Support Community. 


Let's try these steps -


1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.


Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware


If the issue still persists, I'd suggest you Contact HP in your region regarding the service options for your printer.


Have a great day! 


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