01-23-2020 11:28 AM
I do hope you can help me. After just a few weeks of use for no reason I am faced with the error message noted in the subject line which has prevented me from using the device at all.
I have no idea what has caused it, or what is wrong. It is maddening to have an issue so soon after purchase, and I wonder if you can advise how HP deal with a warranty fault so early after purchase.
Thank you in advance for your help.
01-27-2020 10:17 AM
Welcome to the HP Support Community.
Let's try these steps -
1) Take out the cartridges.
2) Unplug the power cord from the printer & wall.
3) Wait for 30 seconds.
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.
5) Insert the cartridges back into the printer.
Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware
If the issue still persists, I'd suggest you Contact HP in your region regarding the service options for your printer.
Have a great day!
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