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FujiPops
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Error message: "Incompatable ink cartridge" on HP Officejet 8620

HP Officejet Pro 8620
macOS 10.15 Catalina

I have an HP Officejet 8620 Pro all-in-one printer. I just tried to us an HP 951XL cartridge that says z10. The previous one says z40. Why do I get an error message "Incompatable ink cartridge"?

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Error message: "Incompatable ink cartridge" on HP Officejet 8620

Hi @FujiPops

 

Welcome to the HP Support Community. I'd be happy to assist you with the ink cartridge error.

 

To better assist you - Did you purchase the printer in a different country? If yes, HP customizes some printers and ink cartridges to meet local customer needs. If you take your printer from one country/region to another country/region, you might not find ink cartridges with the same number on the label as your original ink cartridges. To resolve this, we need to perform a regional reset. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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