Error message "Paper Out" when trying to print

[b_fry]

When I try to print with my HP Laptop, I get the message "Paper Out".  I have an HP Envy 5660 printer that works perfectly with my MacBook and also worked with my old Microsoft Surface.  I have not been able to print from my HP Laptop since I bought it.

[Kumar0307 · Accepted solution]

Hi @b_fry

Welcome to the HP Support Community. I'd be happy to assist you. if the issue is limited to only the one PC, this could be a driver issue. Let us try these steps to resolve this issue:

Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue. If the issue persists, perform the steps mentioned in this document.

If you are able to make a copy with no issues, skip the above step and proceed to the next step.

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

If the issue persists, proceed to the next step.

Clean reinstallation of Pre-installed HP drivers

1.  In Windows, search for and open Programs and features 
2.  Select your HP Printer 
3.  Select Uninstall 
4.  In Windows, search for and open Devices and printers 
5.  In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.  Open up the run command with the “Windows key + R” key combo. 
7.  Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.  Click on the “Drivers” tab 
9.  Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.  Select Ok 
11.  Select Apply and Ok on the Print Server Properties windows 
12.  Close Devices and Printers, restart the computer.

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Try printing.

Hope this helps! Keep me posted. 

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