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MKNY
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Error message "Unable to print from PostScript file"

HP OfficeJet 4630
macOS 10.15 Catalina

I'm trying to print a PDF in Adobe Acrobat to my HP OfficeJet 4630. I repeatedly get "Unable to convert PostScript file."

 

I have a MacBook Air; I print via WiFi, and have not had any trouble printing for months, including a PDF just the other day.

 

I tried various combinations of restarts, and updating the firmware as advised. It shows the firmware version as MYM1FN1830AR. 

 

My Mac's software is up to date {Catalina 10.15.2).

 

Please help! Thank you.

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HP Support Agent
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Error message "Unable to print from PostScript file"

@MKNY, Welcome to HP Support Community!

 

We will have to isolate the issue in order to resolve it-

 

ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac

 

Try printing.

 

If the issue persists, try printing it as an image- https://helpx.adobe.com/acrobat/kb/quick-fix-print-pdf-image.html

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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MKNY
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Error message "Unable to print from PostScript file"

I've solved the immediate problem by opening the doc in Preview (Mac's native pdf app) and printing from there. I believe the problem is actually Adobe Acrobat Reader; for example, the "print as image" choice is grayed out.

 

Thank you.

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HP Support Agent
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Error message "Unable to print from PostScript file"

@MKNY

 

Try updating the Adobe Acrobat Reader or you can also try uninstalling and reinstalling it.

 

Glad to know the preview app helped you print.

 

Let me know if you need any further assistance.

 

Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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