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Error message says, "The printhead appears to be missing, not detected, or incorrectly installed".

HP OfficeJet Pro 8610

HP OfficeJet Pro 8610

Error message says, "The printhead appears to be missing, not detected, or incorrectly installed"

Any suggestions ?

 

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Error message says, "The printhead appears to be missing, not detected, or incorrectly installed".

@MP06

 

Welcome to HP support community

 

Reseat the printhead up to three times

  1. Open the door to access to the ink cartridges.

  2. Wait until the carriage stops moving before you continue.

  3. Unplug the power cord from the rear of the printer.

       WARNING: 

    You must disconnect the power cord before reaching inside the printer.

  4. Lift the carriage latch, slightly lift the printhead, lower the printhead back into the carriage, wiggle the printhead left and right, and then lower the carriage latch to lock the printhead into place.

    Animation showing how to reseat the printhead in the carriage

  5. Close the ink cartridge access door.

  6. Reconnect the power cord to the rear of the printer, and then check the control panel for the error message.

  7. Sometimes error messages persist after inserting the printhead. If the error message persists, repeat the steps to reseat the printhead up to three times.

You can refer this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

 

Sandytechy20
I am an HP Employee

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Error message says, "The printhead appears to be missing, not detected, or incorrectly installed".

Solution worked - had to do it twice.  Thanks

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Error message says, "The printhead appears to be missing, not detected, or incorrectly installed".

@Lefty41

 

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

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Error message says, "The printhead appears to be missing, not detected, or incorrectly installed".

tried solution didnt work

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Error message says, "The printhead appears to be missing, not detected, or incorrectly installed".

Where can i buy a new printer head

 

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Error message says, "The printhead appears to be missing, not detected, or incorrectly installed".

tried solution three times didn't work

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Error message says, "The printhead appears to be missing, not detected, or incorrectly installed".

Hi @EFK1

 

Welcome to the HP Support Community. 

 

Appreciate you trying these steps. As the issue still persists, I'd suggest you Contact HP in your region regarding the service options for your printer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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Error message says, "The printhead appears to be missing, not detected, or incorrectly installed".

I don’t see the carriage latch.

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Error message says, "The printhead appears to be missing, not detected, or incorrectly installed".

@Yogi51

 

What's the model name of the printer? 

Asmita
I am an HP Employee

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