Error message that Printer is offline using Windows 10

[VPTX]

How do I fix the continued error message that my printer is off line when it is on and working properly?  I had an old printer and thought the problem was with the printer, so I sent and bought a new printer and the problem still persists....very frustrating and makes a very unproductive day. 

[Dragon-Fur]

@VPTX 

Two completely different printers can display the same problem - it is unlikely, but it can happen.

In general, then, this is something you need to correct in the network or by adjusting the way the printer is connecting to the network and / or the way it is talking to printer software on the computer.

Most of what can be done is explained here:

 Printer is Offline (Windows)

In particular, there is a version of the Print and Scan Doctor that may help:

At this posting, Version = V5.0.6

HPPSdr.exe

Information / version file

HPPSdr.xml

** Install – Optional - Port Issues - Create a TCP/IP port **

The assigned port may fail to connect the printer or certain printer activities (for example, Scan).  Create / Switch to a TCP/IP Port to facilitate communication and prevent ‘offline’ issues

If you have installation, offline, or port issues, assign a TCP/IP port for the printer.

How-to “Create TCP Port” Contributed by  greenturtle:

Create TCP IP port

1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the Front panel of your Printer to get the IP address)
2. On your PC, go to Control Panel, from Devices and Printers, Right-Click the printer and Left-Click Printer Properties, select the Ports tab.
3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
4. Type in the proper IP address for the printer.

This video resource will show you how to do it:
Create & Use TCP IP port

Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port under the Ports tab (in Printer Properties)

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Be sure to check for help here:

 Wireless printing center

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You might find something here...

Install - HP Collection of “how-to” videos

HP Video Gallery

• Use Categories and the search window to narrow the search

For example,

Category Printers and All-in-Ones > Install, Setup, Drivers

Enter in the Search bar: printer offline

• Select your Video

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Reference and Resources – (More) Places to find help, solve problems, and learn how to use your Printer

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Support Home

Enter the name of your device

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