12-23-2019 11:18 AM - edited 12-23-2019 11:22 AM
When attempting to print, I get an error message that "paper tray is empty."
The tray is full. I hear the rollers attempting to grab the paper to put it through the feeder, but it never happens.
HP Photosmart Plus
12-25-2019 11:55 AM
@kimmy217, Welcome to HP Support Community!
If you have already performed the steps from the document 'Out of Paper' Error Message and the Printer Does Not Pick Up or Feed Paper and the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
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