cancel
Showing results for 
Search instead for 
Did you mean: 
kimmy217
New member
1 0 0 0
Message 1 of 2
55
Flag Post
HP Recommended

Error message that paper is out when in fact the tray is full of paper...wont' print HP Photosmart P

Microsoft Windows 10 (64-bit)

When attempting to print, I get an error message that "paper tray is empty." 

 

The tray is full. I hear the rollers attempting to grab the paper to put it through the feeder, but it never happens.

 

HP Photosmart Plus

1 REPLY 1
HP Support Agent
HP Support Agent
6,086 6,073 446 487
Message 2 of 2
20
Flag Post
HP Recommended

Error message that paper is out when in fact the tray is full of paper...wont' print HP Photosmart P

@kimmy217, Welcome to HP Support Community!

 

If you have already performed the steps from the document 'Out of Paper' Error Message and the Printer Does Not Pick Up or Feed Paper and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation