02-14-2020 06:13 PM
- I just installed new HP Color Ink. Checked installation, still not printing. Do you think they're bad or should > replace printer which I've had for several years?
02-18-2020 04:09 AM
@LMR-Lebec, Welcome to HP Support Community!
If you have already performed the steps from the document Error Indicates Faulty Printhead and the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
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