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Hp officejet pro 6878

Keep getting paperjam and error 0x610004a and have followed steps to fix each one and not getting anywhere, can someone help???

1 REPLY 1
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@Bidwelllivestoc

 

I have gone through our Post and would like to help

 

Please follow the instructions in this Link: https://support.hp.com/in-en/document/c05079673 and let me know how it goes

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue

KrazyToad
I Am An HP Employee

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