05-14-2020 08:59 AM
I have a printer failure message. I'm trying to remove the ink cartridge. But the head is stuck all the way to the right. Not in the middle to remove ink cartridge. Any help?
05-21-2020 01:58 PM - edited 05-21-2020 01:58 PM
Welcome to the HP Support Community. I'd be happy to assist you
Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.
Follow the steps below -
Check for obstructions in the carriage path
Clear obstructions from the carriage area inside the printer.
With the printer on, disconnect the power cord from the rear of the printer.
Open the door to access the carriage inside of the printer.
Look in the carriage path for debris such as crumpled paper or dislodged labels, and then remove any that you find.
Use your hand to move the carriage to each side, making sure it moves freely. If the carriage is stalled or docked to one side of the printer and you cannot move it, continue with these steps.
Close the carriage access door.
Reconnect the power cord to the rear of the printer, and then turn the printer on.
If the error persists, continue to the next step.
Reset the printer
Reset the printer to recover from printer failures.
With the printer turned on, disconnect the power cord from the printer.
Unplug the power cord from the power source.
Wait 60 seconds.
Reconnect the power cord to a wall outlet and to the printer.
HP recommends plugging the printer directly into a wall outlet.
If the issue persists, I'd suggest you Contact HP in your region regarding the service options for your printer
Hope this helps! Keep me posted.
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