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M0lly-h-1
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Every time I print I am told to reset the ink cartridges

HP Envy 4527

Every time I print I get the message re install cartridges . So I open the lids /tabs on the black and CMY and close again then it prints. 

 

I am on the HP ink Programme so the ink Cartridges I am using are genuine and I don't have any spares as none have been sent as I haven't run low. 

 

Any help would be appreciated 

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Every time I print I am told to reset the ink cartridges

@M0lly-h-1

 

Welcome to HP support community.

 

Update the printer firmware

Here are the steps:- Click here

 

You can refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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