Evvy 5032 keeps on offline

[Jyrki999]

Try to make wireless copying but ENVY 5032 keeps on offline ((done maybe everything but something might have not been done). 

Yes internet is ok, IP ok . Scanning goes but printing not. I have VPN too in my laptop (is that a problem). Done sometimes but keeps saying offline and even says offline sometimes copy, now nothing.

I have windows 8,1 with laptop.

[Mans · Accepted solution]

@Jyrki999 

Hello,

Please restart the printer, computer, and router for solve this problem.

1. Turn the printer off, and then wait 10 seconds.
2. Disconnect the printer power cord from the printer.
3. Turn off the computer or the device you are trying to print from.
4. Connect the printer power cord to the printer, and then turn on the printer.
5. Disconnect the power cord from your wireless router, and then wait 30 seconds.
6. Reconnect the power cord to the router.

    NOTE: 
   

   Wait until internet service is restored. Internet service is interrupted while the router is off.

7. Wait at least 3 minutes, then turn on the computer.
8. Try to print.

If the issue persists, please check the status of the printer as follows:

1. On the keyboard, press the Windows and R keys simultaneously. The Run window opens.
2. Type control printers, and then press Enter key. The Devices and Printers window opens.
3. Right-click the name of your HP ENVY 5000 Series Printer, and then click See what's printing.
4. Click Printer menu, then uncheck Pause printing and uncheck Use Printer Offline.
5. Try to print again.

I remain at your disposal in case of need.

Best regards,

[Jyrki999]

Thank You! Who  would have known this kind of special way of settings....." always easy setup" says on product pagage.