09-24-2018 10:02 PM
I have had my Officejet Pro 6968 for several years now, always works great, amazing features, etc, etc.... Because I have had no issues, I havent had to log in to the config in a long time, however that changed today. I cant remember what I set the admin password to, so I cant make the changes I need.
I have tried the "hit return 3x and go to reset" but that doesnt work, only makes me so the initial setup and not defualt the password. What do I need to do to resotre my printer so I can make the changes I need to make?
09-25-2018 05:51 PM
Welcome to the HP Forums!
I appreciate you taking the time to share your concern and thank you for using this forum, it is a great place to find answers.
I’d love to help!
I am sending you a private message with instructions. Please perform the steps to reset the printer.
Let me know how it works and you have a good day ahead.
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
I am an HP Employee
09-26-2018 10:16 AM
After trying that multiple times, I dug around the printer menu from the display and was finally able to hit Factory Restore without needing the admin password. Im not sure if it was a combination of doing th reset multiple times or what, but im finally in and was able to change the password.
Thanks for the assistance!
11-06-2019 05:14 PM
How do I factory reset this printer? It is stuck and can't add wifi to it and also each button is not working on the printer interface as it says it is locked by person who set up, which is me. Why is this like this? I want full control of my printer.
11-09-2019 05:00 AM
Welcome to the HP Support Community.
I have sent you a private message with the steps to reset the printer. Check next to your profile Name, you should see a little blue envelope, please click on it.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
I am an HP Employee