04-03-2020 10:13 AM
Can anyone help me unlock or factory reset my OfficeJet Pro 8025. The touchscreen menu has many options locked but I set up the printer and did not lock anything. Now I can't reset it or get it to connect to wifi. Thanks. RL
04-07-2020 05:25 AM
Welcome to the HP Support Community.
I have sent you a private message with the reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.
Hope this helps! Keep me posted.
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I am an HP Employee
05-10-2020 04:10 PM
HP support is nonexistent. Here's what the tech crew at Best Buy advised and it worked for me:
To factory (semi-full reset), unplug power cord, wait, replug, tap touchscreen 4 times in lower left corner, should pull up Reset menu. Touch menu and find Reset.