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Factory Reset

Officejet Pro 8025
Microsoft Windows 10 (64-bit)

Can anyone help me unlock or factory reset my OfficeJet Pro 8025. The touchscreen menu has many options locked but I set up the printer and did not lock anything. Now I can't reset it or get it to connect to wifi. Thanks. RL

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Factory Reset

Hi @RDL3

 

Welcome to the HP Support Community. 

 

I have sent you a private message with the reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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Factory Reset

hello 

I have exactly the same problem.

my hp printer 8025 will not allow me to access any settings and says that someone has locked it.

can you help with a factory reset or do I have to call hp support please?

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Factory Reset

HP support is nonexistent. Here's what the tech crew at Best Buy advised and it worked for me:

To factory (semi-full reset), unplug power cord, wait, replug, tap touchscreen 4 times in lower left corner, should pull up Reset menu. Touch menu and find Reset.

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thank you that has done the job

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