12-29-2019 06:45 PM
I have settings on the printer that are incorrect. (old email address, etc) It has been set up with a login and password. I am unable to access several functions. I would like to do a factory reset. Can you explain how to perform this operation?
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01-01-2020 02:54 AM
Welcome to the HP Support Community. I'd be happy to assist you with the password.
Please try restoring the network settings to defaults -
1. From the printer control panel, touch and slide your finger across the screen, touch Setup, and then touch Network Setup.
2. Touch Restore Network Defaults, and then touch Yes.
A message appears stating that the network defaults have been restored.
3. Touch OK.
If the issue still persists, I have sent you a private message with the steps to reset the printer. Check next to your profile Name, you should see a little blue envelope, please click on it.
Hope this helps! Keep me posted.
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