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schiehsl
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Factory reset HP8630 - cant because I dont remember ADMIN password

HP office jet pro 8630
Microsoft Windows 10 (64-bit)

I have settings on the printer that are incorrect. (old email address, etc)  It has been set up with a login and password.  I am unable to access several functions.  I would like to do a factory reset.  Can you explain how to perform this operation?

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Factory reset HP8630 - cant because I dont remember ADMIN password

Hi @schiehsl

 

Welcome to the HP Support Community. I'd be happy to assist you with the password. 

 

Please try restoring the network settings to defaults - 

 

1. From the printer control panel, touch and slide your finger across the screen, touch Setup, and then touch Network Setup.
2. Touch Restore Network Defaults, and then touch Yes.
A message appears stating that the network defaults have been restored.
3. Touch OK.

 

If the issue still persists, I have sent you a private message with the steps to reset the printer. Check next to your profile Name, you should see a little blue envelope, please click on it.   

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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schiehsl
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Factory reset HP8630 - cant because I dont remember ADMIN password

Hello Asmita,  thanks for the reply.  That did not work.  Also, i do not have any message or little blue envelope next to my profile name.  Can you still help?

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Factory reset HP8630 - cant because I dont remember ADMIN password

@schiehsl

 

Did you check your private message? 

Asmita
I am an HP Employee

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