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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Factory reset for 6978 printer
Create an account on the HP Community to personalize your profile and ask a question
11-09-2019 07:54 AM
I too need to factory reset my 6978 to reset the admin password. If someone whose done this and knows the procedure could contact me I'd really appreciate it!
Thanks!
Dave
Solved! Go to Solution.
Accepted Solutions
11-09-2019 02:26 PM
Welcome to HP support community.
I am sending you a private message with the steps to reset the printer which are particular for your printer model. Please check the mailbox icon at the top-right corner of this screen.
I hope this helps resolve this issue completely.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
11-09-2019 02:26 PM
Welcome to HP support community.
I am sending you a private message with the steps to reset the printer which are particular for your printer model. Please check the mailbox icon at the top-right corner of this screen.
I hope this helps resolve this issue completely.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
12-23-2019 09:13 AM
Hi @mcmarj
Welcome to the HP Support Community.
- The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device. Hence a private message will be sent with the reset instructions and not be posted publicly.
- Let me know if you need the reset instructions.
Keep me posted for any other assistance.
KUMAR0307
I am an HP Employee
01-21-2020 12:22 PM
Welcome to the HP Support Community.
- I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
- In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
Keep me posted.
KUMAR0307
I am an HP Employee
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