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Briere
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Message 1 of 2
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HP Recommended

Factory reset if the admin password

Officejet pro 6978
Microsoft Windows 10 (64-bit)

Hi there,

I recently changed my laptop since the old one die on me and at the sametime update to a faster router. But unfortunatly, I got stock on seting up my printer. For some how, I don't remember my admin credential.

I tried to do a factory reset but still asking for the admin credential. Is there a way to perform a factory reset without the need for the admin credential?

My pribter model is HP Officejet pro 6978.

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HP Support Agent
HP Support Agent
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Message 2 of 2
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Flag Post
HP Recommended

Factory reset if the admin password

@Briere,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you want to reset the printer as you have forgotten the admin password.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

We need to perform a semi-full reset to fix this issue. However, as the steps to perform a semi-full reset are confidential and specific to your printer. I will be sending you a private message please watch your inbox for more information.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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