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‎08-25-2018 08:07 AM

HP Recommended
Product: HP Officejet Pro 8620
Operating System: Mac OS X 10.10 Yosemite

After a depleted yellow ink message appeared, I replaced the yellow ink cartridge. Before replacing, the other cartridges showed that they had ink in them. As soon as the new yellow cartridge was installed, I got a message saying the cyan was depleted. I replaced it, and immediately the magenta showed up as depleted. This is not true! Now the printer won't print unless I replace it, and probably it will then ask me to change the black cartridge too. Please advise how to remove these false messages.

Many thanks.

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-25-2018 09:14 AM

HP Recommended

Take any of depleted ink cartridges in your hand, gently shake it so you can feel liquid ink inside a cartridge, if you can't feel liquid ink then it's depleted.




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2 REPLIES 2

‎08-25-2018 09:14 AM

HP Recommended

Take any of depleted ink cartridges in your hand, gently shake it so you can feel liquid ink inside a cartridge, if you can't feel liquid ink then it's depleted.




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‎10-22-2019 06:20 PM

HP Recommended

If you feel liquid and it still says depleted, then what?

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