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False paper jam on HP OfficeJet Pro 8740 does not go away

OfficeJet Pro 8740

Tried to reset, clean all the rollers but still get a false paper jam.   Funny that this happens as soon as the 1 year warranty is up.

First time trying HP after 15 years of using Brother printers.  Brother has life time phone support.  HP support wanted to charge me to talk on the phone.   

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False paper jam on HP OfficeJet Pro 8740 does not go away



Welcome to HP support community.


Reset the printer

  1. With the printer turned on, disconnect the power cord from the printer.

  2. Unplug the power cord from the power source.

  3. Wait 60 seconds.

  4. Reconnect the power cord to a wall outlet and to the printer.


    HP recommends plugging the printer directly into a wall outlet.

  5. Turn the printer on.

Update the printer firmware

Here are the steps:- Click here


You can refer this HP document for more assistance:- Click here


I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.


I am an HP Employee

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