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Level 1
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Message 1 of 2
179
Flag Post

Faulty HP cartridge

HP Recommended
Envy 4500
Microsoft Windows 10 (64-bit)

I appreciate the continued messages I receive about the Envy 4500 that developed issues with printing in black, either Word documents or copying from the deck.  For weeks I chased various suggestions and finally accepted one writer's advice that the machine's printhead was shot.  Enter new Envy 4500.  Maddeningly, it had the same problem when I first put in the HP XL black cartridge I'd opened for the previous copier.  Then when I tried the second Envy's sample black cartridge, both machines worked fine.

 

I know trouble-shooting advises to "try a new cartridge," which I did not do

a) because I'd just opened one and

b)  I was not about to invest $$ over a cartridge for a machine that was declared dead. 

 

Sooooo, a lesson in there somewhere.  Again, thanks to all those who participated! 

1 REPLY 1
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Level 7
Level 7
385 375 23 104
Message 2 of 2
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HP Recommended

What a frustrating situation! If your printer and/or cartridge(s) were new, they should be under warranty. I would contact HP for replacements if you continue to experience issues.

 

https://support.hp.com/us-en/contact-hp/product/HP-ENVY-4500-e-All-in-One-Printer-series/5304875

-- ReverseTalk
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