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Faulty Ink Cartridge

HP Black Cartridge

Hi, I am unaware of whom to contact in this regard,


I have a brand new HP Deskjet 2600 series, which I obviously got two ink cartridges with, one color and one black.


So my issue is that the Black ink cartridge is faulty, doesn't print in black at all, no smudges even just blank, however, my HP Assistant says the ink level is still full... obviously cause it's brand new, I did also clean it and still nothing.


What do I do in this regard?

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Message 2 of 2
Flag Post
HP Recommended

Faulty Ink Cartridge

Hi @GeraldineDeyzel


Welcome to the HP Support Community. 


Appreciate you trying the steps. As this is a hardware issue, I'd suggest you Contact HP in your region regarding this.


If you are having trouble navigating through the above options, please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  


Have a great day! 


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