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Message 1 of 2
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HP Recommended

Faulty InstantInk Cartridge

Officejet Pro 6830
Microsoft Windows 10 (64-bit)

Hi, I've received a faulty cartridge, the t-shaped plastic pin below the qr code is missing, when I install it in the printer it does not recognise it amd assumes the cartridge is missing.


I can't find any way of logging the fault in the account dashboard, every help option leads to software/operator issues but there is no recourse for a physically defective cartridge and I can't get through on the phone.


Please help!

HP Support Agent
HP Support Agent
10,260 10,240 777 771
Message 2 of 2
Flag Post
HP Recommended

Faulty InstantInk Cartridge

@freebiestuff, Welcome to HP Support Community!


To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.


In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.


Keep me posted.


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

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