cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
2 1 0 0
Message 1 of 4
121
Flag Post
HP Recommended

Faulty genuine HP cartridge error

Hp 6234

'Remove and reinstall black ink cartridge... If this message continues, replace the indicated cartridge'. I cannot replace with new, because HP won't send one as it cannot read communicate with cartridge. So basic yet so difficult to get HP experts help. This problem as I can see is happening to hundreds of not thousands customer's, yet not being resolved. Please help. Thank you.

 

3 REPLIES 3
Highlighted
HP Support Agent
HP Support Agent
8,628 8,613 458 342
Message 2 of 4
69
Flag Post
HP Recommended

Faulty genuine HP cartridge error

@Ned-UK

 

Welcome to the HP Support Community.

 

Is your Printer enrolled in the HP Instant Ink Program?

 

Thanks!


I am an HP Employee

Reply
0 Kudos
Highlighted
New member
2 1 0 0
Message 3 of 4
54
Flag Post
HP Recommended

Faulty genuine HP cartridge error

Hi, 

Yes, it is. I have received my 1st 3-colour replacement cartridge a while ago, but never needed. I have no spare black ink cartridge. HP system is just dumb: 'reinstall the indicated cartridge or replace with new if it still does not work'. How can I replace with new??? You're refusing to send me a new one until the one at fault is rectified. Over a month now without a printer when 2 people working from home and both need printing. Is someone going to send me a new black cartridge or I have to throw the HP printer out and buy the Cannon instead!???

Thanks for your help. 

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
9,866 9,859 622 752
Message 4 of 4
20
Flag Post
HP Recommended

Faulty genuine HP cartridge error

@Ned-UK

 

As the issue is related to Instant ink cartridges, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

 

I hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation