Faulty genuine HP cartridge error

[Ned-UK]

'Remove and reinstall black ink cartridge... If this message continues, replace the indicated cartridge'. I cannot replace with new, because HP won't send one as it cannot read communicate with cartridge. So basic yet so difficult to get HP experts help. This problem as I can see is happening to hundreds of not thousands customer's, yet not being resolved. Please help. Thank you.

[Betty0610]

@Ned-UK

Welcome to the HP Support Community.

Is your Printer enrolled in the HP Instant Ink Program?

Thanks!

[Ned-UK]

Hi, 

Yes, it is. I have received my 1st 3-colour replacement cartridge a while ago, but never needed. I have no spare black ink cartridge. HP system is just dumb: 'reinstall the indicated cartridge or replace with new if it still does not work'. How can I replace with new??? You're refusing to send me a new one until the one at fault is rectified. Over a month now without a printer when 2 people working from home and both need printing. Is someone going to send me a new black cartridge or I have to throw the HP printer out and buy the Cannon instead!???

Thanks for your help. 

[Kumar0307]

@Ned-UK

As the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

I hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!