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‎04-20-2019 09:58 PM

HP Recommended
Product: HP Officejet Pro 8600+ e-all-in-one printer
Operating System: Microsoft Windows 10 (64-bit)

My HP Officejet Pro 8600 printer works flawlessly, but it has one annoying issue.  When I print out fax confirmation reports, all it shows are zeros, where the date time is supposed to be.  My computer knows what date and time it is, and my printer is wirelessly connected to the computer.  Why doesn't the printer know what date and time it is?  My computer is a DELL Inspiron 5567 Laptop, running Windows 10 Pro - 64 bit.

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-22-2019 07:17 AM

HP Recommended

@Bonafacio250

 

Welcome to the HP Support Community.

 

Let's go to the setup menu>preferences>Date and Time.

 

Make sure the Date and Time are set there.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

View solution in original post

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3 REPLIES 3

‎04-22-2019 07:17 AM

HP Recommended

@Bonafacio250

 

Welcome to the HP Support Community.

 

Let's go to the setup menu>preferences>Date and Time.

 

Make sure the Date and Time are set there.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No

‎04-22-2019 11:43 AM - edited ‎04-22-2019 11:44 AM

HP Recommended

Betty, All of the date/time fields were indeed blank, but not anymore thanks to you.  I was looking for that menu under the fax settings, since the only time I would notice the missing date/time was on fax confirmation reports.  Thanks again for pointing me in the right direction.

 

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‎04-23-2019 05:56 AM

HP Recommended

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

 

Have a nice day!:)


I am an HP Employee

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